COLLECTIONS ADVISOR

Are you an experienced Collections Advisor bored in your current role?

Do you want to reach your potential by being trained, developed and progressed?

If you have answered yes to all of the above then keep reading…

DETAILS

Job ID: REQ00001

Department: Collections

Hours: 37.5

Salary: £18,200 – £19,200

Type: Permanent

SUMMARY OF DUTIES

As a Collections Advisor, you will be responsible for engaging with customers over the telephone and experienced in delivering expert advice. However this is not your ordinary telephone based role, here at BW Legal we do things differently:

We believe in empowering our Collections Advisors that’s why we don’t provide scripts and the role is very hands on, where you will be responsible for making the decision on what is the best route in helping our customers achieve a positive outcome on their outstanding debt balance. You will be working on behalf of a number of different clients from different sectors such as parking, financial and utilities, so no one day is the same!

At BW Legal we go above and beyond for our customers and the priority for our Collections Advisors is offering quality customer service and support.

You will be enrolled on a 12 week training programme that will refresh your industry specific knowledge on legal procedures and financial regulations.

You will then move into the BW Legal Academy, where you will undergo a variety of learning techniques such as mentoring and coaching. In addition, you will be given first class training in soft skills such as communication, conflict resolution and people skills.

Once you have completed the Academy training and have a full understanding of our systems you will be signed off by Call Quality before moving into your designated team on the Collections floor.

You will receive full support from your Team Leader, Supervisor and Senior, so help is always at hand whenever you need it! They will also focus on helping you achieve your career goals and getting you to where you want to be.

KNOWLEDGE
  • Experience of working in a regulated environment
  • Knowledge in debt recovery sector
  • Understanding of regulatory bodies such as the FCA, Financial Ombudsman and OFCOM
  • 1 Year experience of telephone based work or a call centre environment
  • Knowledge and understanding of how to deal with vulnerable customers
  • Experienced in objection handling, applying the concept the TCF in all aspects of their role.
SKILLS
  • Excellent verbal and written communication skills.
  • Listening skills.
  • Ability to work in team – cooperation with others to gain results.
  • Time management skills.
  • Decision making skills.
  • Customer service skills.
  • Demonstrate a strong focus on attention to detail.
BEHAVIOURS
  • Excellent communication skills.
  • Collaborative team player.
  • Striving for excellence in every task.
  • Demonstrates eagerness to learn and progress in role.
  • Friendly and pleasant to colleagues.
  • Hard working.
  • Driven attitude.
  • Maintains a professional image at all times.
  • Contributes to a team working environment within own team and in support of other departments.
  • Demonstrates an awareness of the professional standards required when working within a regulated law firm and the importance of delivering a quality service to our clients.
  • Values diversity and shows commitment to equality of opportunity.
HOW TO APPLY
Build your Career with BW Legal!