Trainee Collections Advisor

Collections | Leeds | £16,500 - £18,200 (O.T.E) | 37.5 hours

About the role

Engaging with customers over the telephone, you will be working on behalf of a number of different clients from different sectors such as parking, financial and utilities.

You will be responsible for making the decision on what is the best route in helping our customers achieve a positive outcome on their outstanding debt balance.

Your role will involve handling customer queries and reviewing arrangements at periodic intervals to make sure they remain affordable.

  • Offering a unique service:
    We believe in empowering our Trainee Collections Advisors and therefore we don’t provide scripts. The role is very hands on and you will be responsible for making the decision on what is the best plan of action in helping our customers achieve a positive outcome on their outstanding debt balance. We go above and beyond for our customers and the priority for our Trainee Collections Advisors is offering quality customer service and support.
  • Training Programme:
    You will undertake an extensive 6 month training programme that will teach you industry specific knowledge such as legal procedures and financial regulations. Every step of the way, you will be guided by our experienced trainers and coaches to enable you become a proficient Trainee Collections Advisor.
  • Skill Development:
    After the successful completion of the training programme, you will experience a variety of learning techniques such as mentoring and coaching. In addition, you will be given first class training in soft skills such as communication, conflict resolution and people skills.
  • BW Legal Academy:
    Once you graduate from the Academy you will be transferred into your own team where you will continue to be supported by your Team Leader, Supervisor and Senior who will aid you in achieving your career goals.

About you

We are seeking bright and energetic individuals who are passionate about customer service and eager to learn and progress in the role.

You will have a hard-working and driven attitude and strive for excellence in every task. As a friendly member of the team, you will enjoy working in collaboration with own team and other departments in the business.

Good time keeping and decision making skills are important for this role, as are excellent written, verbal and listening skills.

You will need to demonstrate an awareness of the professional standards required when working within a regulated law firm and the importance of delivering a quality service to our clients.

Qualifications & experience

• Customer Service experience in a telephone or customer facing role.
• Excellent verbal communication skills.
• Decision making skills.
• Customer service skills.

Salary Structure

Competitive salary starting at £16,500 with regular six month reviews based on performance and length of service to a maximum salary of £18,200.

Earn up to £280 per month based on personal monthly performance reviews (eligible after successfully passing probation)

1 in 4 Saturday's paid at time and a half (9am -1pm)

Due to the high volume of applications it is not always possible to respond every application. If you have not heard from us within 2 weeks, unfortunately you have not been successful with your application on this occasion.

Interviews are expected to take place on 5th September 2019.

Apply for this vacancy


bwlegal health cash plan

death in service scheme

25 days holiday + bank holidays

paid birthday holiday

employee assistance programme

my wellness portal

thrive app

neyber loans

my staff shop

bw1 employee social club

free parking

on site subsidised cafe

holiday exchange scheme