Operations | Leeds | £17,700 | 37.5 hours
We believe in empowering our colleagues in the Business Support team and this role is very hands-on. You will be responsible for engaging with customers over email and written correspondence, helping our customers achieve the best possible outcome on their outstanding balance.
The priority for our Business Support Administrators is offering quality customer service and support.
Your responsibilities will include:
This role is for someone who is perhaps currently working on the phones in a collections role but would now like to move into correspondence-based debt recovery role.
BW Legal is seeking a motivated candidate with a strong work ethic who is driven, professional and takes pride in what they do. With excellent verbal and written communication skills, you will be proficient at problem solving, have resilience in dealing with vulnerable customers and demonstrate objection handling skills.
You will be proficient in time management, decision-making and customer service. You will possess the ability to pick up new information quickly while demonstrating high energy and passion for your role. As a multi-tasker, you will have a strong focus and attention to detail.
Letter writing experience is desirable and candidates must have excellent spelling, punctuation and grammar.
The successful candidate will have the following qualifications and experience: