Customer Services Administrator

Operations | Leeds | Full Time | Competitive salary starting at £17,700, rising to £19,700 per annum, following successful reviews

About the role

We are looking for enthusiastic people who want to work within a fast-paced, well-established, written correspondence customer service team.

You will learn new skills within this regulated Customer Service environment. The role entails logging and reviewing written correspondences/request from our customers and clients through to completion.

Your responsibilities will include:

• Logging customers correspondence and responding to queries where applicable
• Logging and responding to customer written offers of settlement
• Processing & actioning customer requests that are referred from our online customer portal.
• Working to complete these actions within the department’s Service Level Agreements.
• Ensuring all tasks are completed within agreed SLAs
• Responding to client and internal emails where applicable
• Entering key data into our customer database

About you

This role is for someone who would like to work in a correspondence-based role.

BW Legal is seeking a motivated candidate with a strong work ethic who is driven, professional and takes pride in what they do.

If you have good written communication skills, and a passion for good customer service and possess the ability to pick up new information quickly, with good attention to detail then this is a role for you.

Qualifications & experience

The successful candidate will have the following qualifications and experience:

• Previous experience in an office environment or any customer service/customer facing role, or a college graduate is preferred but not essential as full training provided
• Experience using Microsoft Word & Excel Preferred
• GCSE in English or equivalent is desirable
• Good written communication skills.
• Good attention to detail
• Good time management skills.

Salary Structure

Competitive salary starting at £17,700 with regular six month reviews based on performance and length of service to a maximum salary of £19,700.

Due to the high volume of applications it is not always possible to respond every application. If you have not heard from us within 2 weeks, unfortunately you have not been successful with your application on this occasion.

Interviews are expected to take place during the 21st August 2019.

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Benefits

bwlegal health cash plan

death in service scheme

25 days holiday + bank holidays

paid birthday holiday

employee assistance programme

my wellness portal

thrive app

neyber loans

my staff shop

bw1 employee social club

free parking

on site subsidised cafe

holiday exchange scheme