Location: Leeds
Full time, permanent
Competitive market rate salary plus benefits

Are you a bright and energetic individual, looking for your first step onto the career ladder at an award winning company? Then look no further!!

We are on the hunt for ambitious and driven individuals who want to work for in a forward thinking organisation who puts emphasis on career progression, reward, employee wellbeing and a work/life balance!

Are you are thinking you do not have any experience in Collections or Debt Recovery? Don’t worry, here at BW Legal, we have a robust and comprehensive Apprenticeship Programme that lasts 12 months which includes full training to successfully carry out the role!

Job Role

You will be enrolled on a 12 week training programme that will teach you industry specific knowledge such as legal procedures and financial regulations.

You will then move into the BW Legal Academy, where you will undergo a variety of learning techniques such as mentoring and coaching. In addition, you will be given first class training in soft skills such as communication, conflict resolution and people skills.

Once you graduate from the Academy you will be transferred into your own team where you will be supported by your own Team Leader, Supervisor and Senior, so help is always at hand whenever you need it! They will also focus on helping you achieve your career goals and getting you to where you want to be.

That’s not all! Our role is different from our competitors, you will not be engaging in the same repetitive tasks each day, as a Collections Advisor at BW Legal you will be working on behalf of a number of different clients from different sectors such as parking, financial and utilities, so no one day is the same!

We believe in empowering our Collections Advisors that’s why we don’t provide scripts and the role is very hands on, where you will be responsible for making the decision on what is the best route in helping our customers achieve a positive outcome on their outstanding debt balance. At BW Legal we go above and beyond for our customers and the priority for our Collections Advisors is offering quality customer service and support.

We understand that everyone has commitments outside of work and to help our Collections Advisors maintain their work/life balance we offer a rotating shift pattern as follows:

  • Monday to Thursday – 8am to 8pm
  • Friday – 8am to 7pm
  • Saturday – 8am to 1pm

You will receive…

  • A very competitive annual salary, starting at £10,000 and then on successful completion of 3 month assessment an increased to £11,000! And it doesn’t stop there, upon a 6 month review an increase to £12,000!! Then upon review at 12 months the potential to increase to £16,000!!!!!
  • A monthly bonuses after probation.
  • Need a bit of extra cash sometimes? Not a problem we regularly offer overtime on a Saturday paid at time and a half rate! Our Collections Advisors are required to work 1 in every 4 Saturdays, but you can do as many as you want! (eligibility after probation period).

We want happy employees that love coming to work every day and we make it our mission to make the working environment engaging and fun! Our Collections department is renowned for daily incentives, treats, rewards and recognition!

  • BW Legal Health Cash Plan – Our colleagues can claim back basic healthcare costs with their health plan ranging from optical, and dental to health and wellbeing remedies and therapy
  • Death in Service Scheme
  • Paid Birthday Holiday – All our colleagues can enjoy a day off on their Birthday on top of their 25 day holiday entitlement!
  • My Wellness – A portal to promote our colleagues wellness, where they can access mini health checks and receive personal coaching to meet their wellbeing goals
  • Employee Assistance Programme – A telephones service available to all colleagues in time of need, support and guidance can be provided on a range of issues such a health, relationship and financial
  • Health Assured – A ‘health portal’ providing resources, tools and aids to help you stay physically and mentally healthy
  • Virtual GP Surgery – A 24/7 service that can be accessed via telephone or webcam, and if prescriptions are needed these can be issued privately and delivered to your choice of address
  • Perks – A range of savings, cashback and offers on a range of products and services
  • Thrive – A clinically proven application built using computerized cognitive behavioural therapy together with mindfulness exercises that can help to manage an individual’s mental wellbeing.
  • Neyber – Providing services through an external provider to help our colleagues be better with their money by providing financial education, affordable borrowing and promoting good savings habits.
  • My Staff Shop – provides shopping discounts across thousands of retailers and is fantastic benefit which all colleagues.
  • BW1 – BW Legal are committed to ensuring we promote a positive, motivated and social environment across the business, with this in mind the purpose of BW1 is to bring employees across the business together through activities and events.
  • Free parking
  • 25 days’ holiday + bank holidays
  • Contributory pension
  • Excellent office facilities – including games consoles, charging zones, internet use zones with tablets provided, chill out room and canteen games tables
  • BW Legal Café – a onsite subsidized café!
  • Employee incentives – Reward and recognition schemes
  • Excellent career progression opportunities


Please note that successful applicants will be required to undertake a criminal record check.

We receive a high volume of applications for all our posts, if you have not heard from us within 14 days of your application, unfortunately you have not been successful with your application on this occasion