Hours: 37.5 per week (one in four Saturday shift paid at time and half)
Salary: £18,200 – £23,000 OTE
BW Legal is an award winning law firm with extensive experience in consumer and commercial sectors, our client base ranges from debt purchasers to financial institutions. We provide high quality, technology-based, volume and complex debt recovery and litigation services. We are one of the fasting growing Debt Recovery Firms in the UK, and are on our way to becoming an industry leader through extensive growth and success.
Through this growth we are constantly progressing our colleagues to ensure they achieve their career goals by both training and upskilling and also ensuring we foster a culture of promotion from within. Be it moving into collections management or transferring to an area of the business that you wish to be in, at BW Legal we support you to be the best!
As a Collections Agent, you will be responsible for engaging with customers over the telephone and helping them achieve a positive outcome on their outstanding debt balance whether that is agreeing an affordable and sustainable payment arrangement based upon their current circumstances or discussing the other options available to them such as support from free independent advice organisations. Your role will involve handling customer queries and reviewing arrangements at periodic intervals to make sure they remain affordable.
As a firm dual regulated by the SRA and the FCA we take pride in providing an excellent customer journey and our approach to treating customers fairly. This involves treating each customer with respect, recognising those who may be suffering with Financial Hardship or other vulnerability which could be impacting their ability to manage their finances.
Qualifications & Experience
Attributes and Behaviours
Specific Tasks and Responsibilities
What we offer
A very competitive annual salary, starting at £18,200, then based on length of service and KPI achievement the salary increases to £18,700 after successful completion of your probation, and after 12 months a further increase to £19,200.
In addition, there is the opportunity to develop to a Multi-Channel Agent (£20,200) and on to a Senior Agent (starting on £21,200)
With a monthly bonus of up to £280 as a Collections Agent!
Plus Saturday shifts are paid at time and half (eligibility after probation period)
The amount earned is based on your own quality assurance and call excellence results, so you are in control, with an earning potential OTE up to £23,000 per annum
PLUS you will receive
The office hours run between 8am and 8pm. Shift patterns work on the following basis –
Please note that successful applicants will be required to undertake a criminal record check.