We offer bespoke collection strategies to our clients depending on their needs and requirements. Some of our clients prefer a prolonged pre-legal strategy to maximise customer contact opportunities, whereas we also accommodate and understand our client’s requirements to use shorter, fast-tracked pre-legal cycles where internal collection activity has been exhausted and litigation is the only option to recover outstanding debt.
Our tracing model, which comes at minimal or zero cost to our clients, allows us to verify and trace customer addresses in order to establish right party contact which in turn allows us to proactively engage with customers and thereby reducing the overall costs of litigation.
Our clients have access to an online query portal to manage and provide feedback on customer related queries and disputes. We can then in turn handle responses to all customer queries at no cost to our client.
Our clients receive daily, weekly or monthly management information reporting key statistics including daily cash collections, case breakdown information, litigtion statistics, cases in query, trace or gone away statuses and liquidation rates etc. We pride ourselves in providing our clients with accurate and regular updates and we believe this sets us apart from our competition due to the quality of the reporting we provide.
BW Legal invest in the regular training of its FCA compliant staff making full use of its call quality, recording and monitoring function to provide regular feedback to its operatives. Our legal teams hold regular training sessions to ensure continuous professional development is maintained to a high standard.